Instructor reviewing form with student Personalized Customer Service for Students, Families, Faculty & Staff 

Why contact several different offices to discuss your or your student’s enrollment-related concerns? With Warrior One Stop as a single, convenient resource, you’ll have access to our cross-trained specialists who can answer important questions in areas like:

  • FAFSA completion, financial aid and scholarship review
  • Student accounts and billing information
  • Course registration
  • Degree planning and conferral 
  • And more!

Have a General Question? Contact the Task Force

Last year, the College created a Task Force that received and responded to over 60,000 questions. This highly popular resource is now located within the Warrior One Stop and is available to students, families, faculty and staff. Email the Task Force

Warrior One Stop Highlights

Warrior One Stop provides you with registration, student account and financial aid resources and general support. You’ll also get:

In-Person, Remote & 24/7 FAQ Support Options

Stop by Austin Hall during business hours for face-to-face customer service. No appointment is necessary. Or call us at 978-837-5599 or email us. 24/7 FAQ support is also available when you use Mackbot, Merrimack’s chatbot.

A Brand New Dedicated Space On Campus

Undergoing a major renovation in January 2022, Warrior One Stop’s Austin Hall location provides a new front office with a welcome desk. The first floor also includes individual meeting rooms for more personal discussions.

Quick Links

How Can We Help?

Walk in, call or email during our hours below. 

  • Weeks of Aug. 22 & Aug. 29, 2022 
    Monday-Thursday, 8:30 a.m.-5:30 p.m.; Friday, 8:30 a.m.-4:30 p.m.
  • Week of Sept. 5, 2022,
    Monday, Closed/Labor Day; Tuesday-Thursday, 8:30 a.m.-5:30 p.m.; Friday, 8:30 a.m.-4:30 p.m.
  • Week of Sept. 12, 2022, through the rest of the semester
    Monday-Friday, 8:30 a.m.-4:30 p.m.

Phone: 978-837-5599
Email: or